CLICK HERE FOR SAMPLE SURVEY QUESTIONNAIRE 2

Dear Sir/Madam:

As the president of [COMPANY], I want to thank you for buying our product in the past. Please help us better understand your needs by completing the survey below. Thank you for your time.

Sincerely,
[MANAGER NAME]
President

	The following is a list of product and service items. How satisfied are you with [PRODUCT] on each item?      Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable Overall quality           Value           Purchase experience           Installation or first use experience           Usage experience           After purchase service (warranty, repair, help desk)
	How long have you used [PRODUCT]?  Less than 1 month  1 to 6 months  6 months to 1 year  1 to 2 years  2 years or more  Never used
	How often do you use [PRODUCT]?  Once a week or more often  2 to 3 times a month  Once a month  Every 2-3 months  2-3 times a year  Once a year or less often  Do not use
	Overall, how satisfied are you with [PRODUCT]?  Very Unsatisfied  Unsatisfied  Somewhat Satisfied  Very Satisfied  Extremely Satisfied
	Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is:  Much better  Somewhat better  About the same  Somewhat worse  Much worse  Don't know or never used
	Will you use/purchase [PRODUCT] again?  Definitely will  Probably will  Might or might not  Probably will not  Definitely will not  Never used
	How likely are you to recommend [PRODUCT] to others?  Definitely will recommend  Probably will recommend  Not sure  Probably will not recommend  Definitely will not recommend  Never Used
	Based on your experience with [PRODUCT], how likely are you to again buy a [Company Product]?  Very Unlikely  Unlikely  Somewhat Unlikely  Very Likely  Extremely Likely
	If you have contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?  Yes, by the company or its representatives  Yes, by me or someone outside the company  No, the problem was not resolved  No problems/No contact with customer service
	What would you like to tell [COMPANY] about your satisfaction with [PRODUCT] that was not already asked in the survey?
	Thank you for your feedback.